At Slicer, we want you to be happy with your order. Here’s everything you need to know about returns and exchanges:

1. Returns & Exchanges:
You can request a return or exchange within 14 days of receiving your order, as long as the product is unused and in its original, resalable condition.

2. Custom Orders:
– All custom orders are final and cannot be changed, returned, exchanged, or refunded once confirmed.
– This does not affect your rights if a custom order is defective or does not match the agreed specifications.

3. Product Conditions:
To be eligible:
* The product must be unused and unopened.
* Original packaging and seals must be intact.
* Your order number or proof of purchase is required.

4. Filament Products:
– Due to the risk of moisture exposure, filament cannot be returned or exchanged once its sealed packaging has been opened.
– This does not affect your rights if the product is defective or does not match its description.

5. Damaged, Defective or Incorrect Orders:
If your order arrives damaged, defective, or different from what you ordered, please contact us with:
* Your order number
* Clear photos of the product and packaging
We’ll review the issue and arrange the appropriate solution.

6. Refunds:
Approved refunds will be processed through the applicable payment method. Please note that the time for the refund to appear may vary depending on your bank or payment provider.

7. Delivery Fees:
– For returns due to a change of mind, applicable delivery or collection fees may apply.
– If the issue is due to an error by Slicer, a defective product, or an incorrect item, we’ll cover the applicable return or replacement costs.

8. Service Area:
Slicer currently delivers within the State of Kuwait only.

9. Important:
This policy is subject to the applicable consumer protection laws and regulations in the State of Kuwait. Where applicable law provides additional consumer rights, those rights will always apply.